Collection of Your Personal Information
CostumesandCollectibles.com allows users to access enhanced features by registering on the site. Our registration forms require you to give us contact information like
- your e-mail address
- your password
- your first name
- your last name
- your telephone number
Customer contact information is maintained to provide a more customized experience to our users. Your delivery address and payment data need not be given until you order something. For your order, we need your correct name, address and payment data. We need your e-mail address so that we can confirm receipt of your order and its dispatch. We use your email as a unique identifier in our record system, to verify communications from you, and we may send you newsletters, product catalog, promotion offerings or email that you ask to receive or to tell you about changes to the site. Your contact information may also be used to contact you when necessary for administrative purposes related to your account.
In order to access some features, like adding the products in your cart and buying them, you will be asked to sign in with your login credentials i.e., your e-mail address and password.
Apart from this, we use third-party browser and analytics services like Google Analytics to collect information about your interaction with our website. For instance, we may use Google analytics tools to retrieve information from your browser, including the search engine(s), the site you came from, and the keywords you used to find our site, the pages you view within our site, and some of your browser details like the add-ons and its width and height. We may also use technologies, such as cookies to collect information about the actions you take on the Platform like the pages you view, and the links you click. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your browser type and language, IP address, access times and referring website addresses. We use this data to improve the performance of our website, better understand how the products and services perform on different devices and provide information that may be of interest to you.
When you receive a promotional e-mail or newsletters from us, we may use analytical tools or similar technologies to determine whether the e-mail has been opened or not and which all links you clicked in the e-mail. This helps us to provide you more focused e-mail communications or other information that is relevant to your interest.
We may also supplement the information we collect with information obtained from other companies. We may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information
Costumes and Collectibles collects and uses your personal information to operate and improve its site and offerings. Your personal data is collected for one or more of the following purposes:
- manage your orders on the site,
- perform customer management operations,
- develop business statistics, conduct market, and behavior studies,
- build and manage sales leads or promotions,
- send promotional information from Costumes and Collectibles. You can unsubscribe at any time to these offers by clicking on the link provided at the bottom of the email sent to you
- comply with our legal and regulatory obligations
We may also use your personal information to communicate with you regarding certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Personal information collected on our site may be stored and processed in our office in the United States of America or any other country in which Costumes and Collectibles or its affiliates, subsidiaries or service providers maintain facilities.
Collecting Your IP Address
Your Internet Protocol (IP) address and other site usage data is used to only gather a broad demographic information. The data helps us serve you better by allowing us to understand how visitors use our services.
We may use third-party advertising companies to serve ads when you visit our site.
For instance, we may use Google’s remarketing technology. This allows us to display relevant ads based on what pages on the our website you have viewed. Though such advertising will be displayed using cookies, these cookies doesn't record any personal information or identify you personally.
The third-party vendors, such as Google and Facebook, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have shown interest in our services. Please keep in mind that these sites have their own privacy policies that may be different from ours.
We at Costumes and Collectibles has a strict Anti-Spam Policy. We will not sell, lease or rent its e-mail subscriber lists to third parties. If you take advantage of any email features on our sites, you and/or the person you email to may receive email updates as described in the service. Please note that all emails contain the link to help you opt-out of receiving communications from us and our partners.
Our sites use forms for you to request information, products and services and more information from us. Some contact information and unique identifiers are required to process your request. We may also request additional information that we use to improve areas of our site.
Third Party Service Providers
While on CostumesandCollectibles.com, you may be led to other websites. Be aware that other sites may collect data and personal information and operate as per their own privacy practices. Please remember that, once outside of our family of sites, any information you submit is outside of our control.
Sharing of Your Personal Information
To provide you the best products and services, we occasionally team with business partners. When you indicate that you want to receive a product or service, or contact a person or organization, we share the data needed for you to receive what you have indicated. Occasionally, we hire consultants that may need access to our member database to perform their services for us. These business partners may or may not be outside of the European Union. However, we take great care to require that these business partners agree by contract not to use any member information that they may receive access to. Costumes and Collectibles may contract with outside companies to administer our mailing lists or provide retail services. Your personal information may be shared with an outside company for the sole purpose of administering the products, services and programs you have selected.
Costumes and Collectibles and its affiliates may disclose your personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the requirements of the law or comply with governmental orders, court orders, or legal process served on Costumes and Collectibles or its affiliates; (2) protect and defend the property or rights of Costumes and Collectibles, and its affiliates or users.
Costumes and Collectibles committed to protecting the security of your personal information. We have taken the following important measures to protect against loss, misuse or alteration of your personal information. First, we store no financial information or similar sensitive information on our site. The personal data we do store on our system is protected by firewall and password. Our network firewall is a combination of hardware and software designed to keep unauthorised users from accessing our network. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. The password you select, along with your unique email address, prevents others from accessing your information. We suggest that you do not disclose your password to anyone. Also, if you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
Costumes and Collectibles, provides you the opportunity to opt out of receiving communications from us as well as our partners. To remove your personal information, users can send a request via the "Comments" feature and by typing "unsubscribe" in the "Additional Comments" section or unsubscribe via the ‘Opt-Out’ link that is included at the bottom of every CostumesandCollectibles.com email you receive.
Correct or Update Your Information
If desired, you may access your personal information by contacting us on the coordinates given below. You can update or change your personal information for a particular tool by going to "Your Account" section of the site and following instructions to update your information or you can contact us for the same.
Duration of retaining your personal information
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as the law permits otherwise or unless you have told us you want us to delete the information earlier. In case you wish to delete your information from our database or deactivate your user account, you contact us on firstname.lastname@example.org. However, we may continue to store archived copies of your personal information for legitimate business purposes and to comply with the law.
If you don’t have an existing user account on our site, you will still be required to provide the necessary information like your name, email, postal address and phone number to order a catalog from us. We store this information for a minimum of 60 days from the date of ordering.
We also collect personal information when you contact us, send us feedback, post material to our website or on our social media accounts. Such information is also stored for a minimum of 60 days from the date of posting.
Please note that we never record or store your credit card information. We simply pass them on to trusted third-party payment processors for further processing of your orders.
Changes to This Privacy Statement
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the “last updated” date of this statement. If there are material changes to this statement or in how Costumes and Collectibles will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how we are protecting your information.